Turn your customers into superfans.
Increase retention. Reduce churn. Scale your SaaS business effortlessly.
Why customer success matters
Your product is great—but do your customers know how to get the most out of it? A strong Customer Success strategy ensures that:
- Customers stay longer and upgrade (Higher CLV)
- Your churn rate drops as engagement increases
- Happy customers become brand advocates
- You have more marketing content from success stories
- A product that people love and use.
The problem? Scaling Customer Success is hard. More customers mean more support, higher costs, and stretched teams.
That’s where we come in.
Scale your CSM strategy
A high-touch strategy doesn’t mean more work—it means smarter work. We help SaaS companies with a strong, simple and scalable CSM strategy, that helps you to create superfans — that help to grow your customer base organically.
Automate customer touchpoints — without losing the personal touch
Build scalable processes — so your team isn’t firefighting all the time
Train CSMs & teams — to drive retention and expansion
CSM process
Our proven 3-step approach
We don’t just advise—you’ll walk away with an actionable, scalable system tailored to your needs.
1. Strategy
We start with a clear, no-nonsense plan tailored to your business.
Customer insights – We interview real users to uncover gaps
Strategic workshop – Deep dive into your goals, challenges & opportunities
Step-by-step game plan – A simple, scalable roadmap
2. Implementation
Strategy is only useful if you take action accordingly.
Automation setup – CRM integrations, onboarding flows & retention triggers
Email sequences & FAQs – Preempt churn with the right communication
Process documentation – Clear internal workflows for seamless collaboration
3. Training
Customer Success isn’t just for CSMs, it’s a team effort.
CSM coaching – Equip your team with the best onboarding, QBR & renewal strategies
Cross-team alignment – Ensure sales, product, and support work together
Customer advocacy – Train your team to turn customers into superfans
Take your pick.
Strategy-only
Perfect if you need a clear action plan but want to execute it yourself.
✔ 1-day strategy workshop
✔ 1 customer interview
✔ Step-by-step guide to scale your CSM strategy
€ 1500 (excl. VAT)
Pro Package (Best Value)
For SaaS companies ready to implement a scalable CSM system.
✔ Everything in Strategy-Only
✔ Full implementation, incl. CRM setup, automation, FAQs
✔ Training for CSMs & internal teams
✔ Retention & expansion strategy to drive revenue growth
✔ 12-week engagement to ensure success
€ 4750 (excl. VAT)
Ad Interim (CSM support + Scaling)
Need help scaling AND managing customers? We can step in as your interim CSM while setting up your processes.
✔ Hands-on CSM execution
✔ Process building
✔ Customer management + onboarding optimizations
✔ Flexible engagement based on your needs
On request.
The workshop was excellent – clear, to the point and well-paced. It allowed time for exercises, reflection and integrating the concepts.
I appreciated how action-oriented it was, and the concrete examples Tessa shared were really helpful.
The workshop was very useful! It inspired me to think more about the ongoing needs of our customers – truly valuable.
Let’s scale your CSM strategy
Spots for March 2025 are filling up fast!
Book a free 30-minute consultation today.
“The workshop was very useful! It inspired us to think more about the ongoing needs of our customers – truly valuable.”
Why work with me?
Tessa van Breeden MSc.
Hi, I’m Tessa.
I help startups and scaleups create great content that allows them to become the top expert in their niche industry.
I do so using 3 simple steps: a solid plan, compelling copy and tracking effectiveness.
Curious to learn more? Let’s connect—I’d love to chat!